Urgency and safety
High-risk or ambiguous cases reach a responsible person immediately.
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Flagship property workflow
Maintenance request to documented resolution
A supervised case flow connecting tenant communication, property context, contractors, approvals and closure.
Book a 30-minute Strategy Call◎This is a representative flow. Responsibilities, thresholds and systems are configured around each portfolio.
The operational problem
A single tenant issue can require urgency triage, property and contract context, contractor coordination, cost approval, updates to several parties and complete documentation.
Supervised end-to-end flow
One visible path from intake to outcome.
Routine work is prepared and coordinated by AI and automation. People retain the decisions that need judgement.
- 01input
Tenant request
Capture the message and attachments.
- 02ai
Identify urgency and property
Classify the issue and retrieve the correct case context.
- 03system
Check responsibility
Use contracts, portfolio rules and history.
- 04ai
Select contractor
Prepare the brief using approved operating rules.
- 05communication
Coordinate appointment
Keep availability and confirmations in one case.
- 06human
Human cost / exception approval
Escalate sensitive or unusual decisions.
- 07communication
Update tenant and owner
Send timely, contextual communication.
- 08monitoring
Close and document
Record evidence, status and unresolved follow-up.
Systems and parties in the flow
- Tenant email and service channels
- Property and lease records
- Property managers
- Contractors and suppliers
- ERP / case system
- Owners and approval holders
Human decisions and exceptions
Cost and responsibility
People approve thresholds, disputed responsibility and sensitive decisions.
No response or failed appointment
Stalled cases stay visible and follow a defined escalation path.
What the assessment investigates
- Case volume, types and response channels
- Property, contract and responsibility data
- Contractor selection and approval rules
- Current status, escalation and closure gaps
What the pilot validates
- Triage and context retrieval quality
- Contractor coordination with human oversight
- Communication consistency
- Case records and exception handling
What ADEVA manages after launch
- Case-flow monitoring and exceptions
- Rules, integrations and contractor data
- Quality and governance reviews
- Continuous portfolio-specific improvement
Property management
Bring us the maintenance process that keeps getting stuck.
A 30-minute conversation to understand the current process, urgency and whether this is a credible first workflow.
Book a workflow Strategy Call